Issues / Internal Problems / Near Misses / Suggestions
Similar to CAPA, but perhaps less ISO9000 focused, issues of any type and nature can be managed to ensure that appropriate personnel get involved to resolve them. A common Action Items approach sweeps up all tasks into one area so that Management can see an overview of what is happening to address problems. Graphical presentations are often used to enhance simple 'Views' of documents as this seems to help. Again emailing and escalation are appropriately used.
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Our ShareQuality Applications have been developed as a set of template applications which can be used as core building blocks from which fully featured applications can be onwardly developed. They have a breadth of functionality which addresses the core needs of a wide range of compliance and regulatory needs for an organisation.
The approach taken has been to use the 80-20 rule for designing solutions, with the template providing a reasonable match and extra work being required to ensure that a really good fit is gained against an organisation's specific and unique requirements. If an organisation is looking to implement a controlling approach to a specific aspect of their document needs, then they will always have some elements of the process and system they either have or want to develop that will be unique and unlike any other organisation's needs - 'the same but different' comes to mind. The uniqueness or individuality a company needs is something which on the whole tends not to work if you are purchasing 'off-the-shelf' systems; that is unless you are prepared to pay both a full licence fee to purchase the use of the product, and to pay extra to tailor it to match your specific needs.
ShareQuality has the advantage that it has been developed knowing that change is inevitable and to be applauded, making a system framework which has the greatest chance of matching the needs of the organisation.
Generic document controlling capabilities exist within SharePoint and these have been used and enhanced to provide greater usefulness. These include extensive Workflow capabilities, linking to email systems, integration with Calendaring, allocation of Task items directly into user's mailboxes, a vast range of add-ins from other Microsoft Business Partners, extensive search capabilities. intranet, extranet, application portal and other website management options.